Payments for our services are managed automatically via our online client area of our website. Whilst renewals are automatically processed for you and your card debited for your renewal payment (if on record), unfortunately sometimes issues do arise where either your card has expired or it has been declined for some reason, or possibly because you have made payment by cheque and this has not yet cleared. Should this happen, the client area will immediately e-mail you to let you know that your payment has failed and that you will need to make arrangements yourself to rectify this. Once payment is received, your account or service is then automatically renewed.
Should payment not be received however, your account or service may be automatcially suspended (normally within 48 hours of the due date) until payment is recieved. This does not mean that your website or server data is lost however - this is still retained safely on our servers and access is granted to it again once your payment has been received, therefore ensuring that your data is protected against loss caused by such issues. If however payment has not been received by 30 days past your renewal date, your account is liable for deletion, which does mean that all content will then be lost unless our server management staff have an available backup of the site still. If this is the case, there may be a charge for their work to restore this for you.
