We would like to provide you with details of our the variations to our normal operating hours for this Christmas & New Year period in case you require any assistance with any aspect of your service.
Friday 23rd December - OPEN
Saturday 24th December (Christmas Eve) - CLOSED
Sunday 25th December (Christmas Day) - CLOSED
Monday 26th December (Boxing Day) - CLOSED
Tuesday 27th - Friday 30th December - Support Tickets Only (10am – 4pm)
Saturday 31st December (New Years Eve) - CLOSED
Sunday 1st January (New Years Day Bank Holiday) - CLOSED
Monday 2nd January - Support Tickets Only (10am – 4pm)
Tuesday 3rd January 2017 - Normal Business Hours Resume
During the above periods of reduced support availability, all servers and services will operate as per normal and will continue to be monitored and managed 24/7. For the days marked support ticket only, our main office is closed and so there is unlikely to be any telephone support available, however support tickets will be answered although please bare in mind that we will be running on reduced staff levels and so tickets may take slightly longer to answer than normal. Any tickets submitted outside of the above support times will be dealt with on the next working day.
In line with standard industry practice, there is also a network change freeze in place for the Christmas period where no core network configuration changes will be permitted between the 22nd December 2016 and 4th January 2017.
If you have any services due over the Christmas & New Year period that you are intending making payment via cheque for, we highly recommend that you ensure we receive your payment in advance as due to the number of upcoming bank holidays, payments may take longer than normal to be processed and so your services may be affected if payment is overdue as this will remain outstanding until funds have cleared into our account. Cheques specifically will NOT be banked during the Christmas Period and so any received after Friday 23rd will be banked in the new year.
Emergency support is available 24/7 for all dedicated server customers as per normal using the specific contact details that you have previously been provided with.
We would finally like to thank you for your continued custom and support over the last year and from all of us here we would like to wish you and your families a very Merry Christmas and a Happy and prosperous New Year.
Friday, December 23, 2016
