Christmas Opening Hours 2013
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We would like to provide you with details of our opening hours this Christmas & New Year in case you require any assistance with any aspect of your service.
Monday 23rd December - OPEN until 4pm
Tuesday 24th December (Christmas Eve) - CLOSED
Wednesday 25th December (Christmas Day) - CLOSED
Thursday 26th December (Boxing Day) - CLOSED
Friday 27th - Monday 30th December - Support Tickets Only (10am – 4pm)
Tuesday 31st December (New Years Eve) - CLOSED
Wednesday 1st January (New Years Day Bank Holiday) - CLOSED
Thursday 2nd January 2014 - Normal Business Hours Resume
During the above periods of reduced support, all servers and services will operate as per normal and will continue to be monitored and managed 24/7. For the days marked support ticket only, our main office is closed and so there is unlikely to be any telephone support available, however support tickets will be answered although please bear in mind that we will be running on reduced staff levels and so tickets may take slightly longer to answer than normal. Any tickets submitted outside of the above support times will be dealt with on the next working day.
If you have any services due over the Christmas & New Year period that you are intending making payment via cheque for, we highly recommend that you ensure we receive your payment in advance as due to the number of upcoming bank holidays, payments may take longer than normal to be processed and so your services may be affected if payment is overdue as this will remain outstanding until funds have cleared into our account.
Emergency support is available 24/7 for all dedicated server customers as per normal using the specific contact details that you have previously been provided with.
We would finally like to thank you for your continued custom and support over the last year and from all of us here we would like to wish you and your families a very Merry Christmas and a Happy and prosperous New Year.
Sales Team
Penguin Internet Ltd
http://www.penguin-uk.com
Dienstag, Dezember 24, 2013