If you have recieved a notice regarding excess data transfer for your site, before you place an order to upgrade your account, please check that the excess is not being caused by reported FTP Usage.  We have been made aware of a bug in one of the recent cPanel updates provided by the software authors which appears to misreport data transfer usage for FTP.  This has not occurred on all accounts, or on all servers across our network, however, if you believe that this may be the case for your own site, please do let us know and we will be happy to check this for you before you order your upgrade.  

If the data transfer usage is not related to FTP activity, then we can confirm that your site is not affected by this bug and you are welcome to continue with placing the order for your upgrade.

Many thanks for your patience whilst we work with cPanel to resolve this issue.

Tuesday, July 21, 2015





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